McDonalds used information systems to
increase the productivity and provide its customer the food with a very good
quality that improved their kitchen with an advanced technology so that the
meal arrive fresher, tastier and hotter each time they order it. Also,
McDonalds used the information system to reduce the effort, cost and time they
need to do their processes. Furthermore, by using this information system,
McDonalds have the ability to maintain its customer and attract more customers. In this report I will write about systems
that help McDonalds to be one of the best restaurants in the world which are:
1- Made for you system:
In this system”
the meal prepared after the person orders the meal not before” [1]
which mean that while you are make the order the worker in front of the screen
click on the what you order and the order goes immediately to the kitchen where
the chef made the meal just on the time he saw the order not before so that the
meal be more tastier and fresher arrives to the customer in a few minutes.
2- Hyperactive Bob system:
This system
“based on the computer vision and artificial intelligence systems employed by
robots, to manage the kitchens at so-called quick-service restaurants”[2].In
this system they use a cameras on the roof of the building that monitor the
entrance of the McDonald’s restaurants and the parking lots to see the number
of people are coming to the restaurant when the workers are busy to know how
fast they need to be to make the meal and what amount of meats, chickens, fries
and other things they use needed and to make an expectation of meals that must
be ready at a period of time if there is lots of people to have their
satisfaction.
3- POS (point of sale) system:
Its computer
software used in a touch screen that Macdonald’s restaurants use or handheld
devices. This system helps McDonalds to track the real time transaction and
used to speed the business process to ensure fast and accurate order for
example sending the order to kitchen screen and processing the credit card
payment and other process that must be accurate. Also, the cashier immediately
knows what payment is due and the kitchen knows the coming up orders and for
how long a customer waited.
[2] http://news.cnet.com/For-fast-food-help,-call-in-the-robots/2100-11394_3-6170097.html
3 comments:
I like McDonald and I like the idea of the systems they use for offering their services
nowadays by using the information system,everything is easier & orgnized and no need for long time to order or record it.
i really like the kind of Information system that they are using , its really helpful for them , it helps them saves time and less human error , so nice and so up to date :
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